Last updated: April 2, 2025
Miles and Miles Travel (“Miles and Miles,” “We,” “Us,” “Our”) is committed to protecting your privacy and providing technology that gives you the most secure online experience. This Privacy Policy applies to the Miles and Miles Travel Services located at https://milesandmilestravel.com (the “Company Services”). By using the Services, you consent to the data practices described in this Privacy Policy.
This Privacy Policy does not apply to the main Miles and Miles Travel website or to our advertising services. To learn more about those privacy practices, please visit the Miles and Miles Travel Website Privacy Policy and the Miles and Miles Travel Advertising Service Privacy Policy.
Information you provide:
Account Information such as your name, username, email address, telephone number, and address.
Payment and Transaction Information such as payment card number, expiration date, billing address, and shipping address.
Travel Booking Information such as accommodation types, birth date, gender, and special dietary and accessibility needs, as available. We may also collect sensitive information necessary to book your travels (see “Sensitive Information” below).
Data You Provide About Others such as your travel companions or others for whom you are making a booking.
Communications with Us, such as when you call customer service, submit forms, or contact us in other ways.
Chatbot Communications, including any information you provide when using our interactive chatbot.
Information we automatically collect:
Browsing and Transaction History, including searches you conduct, purchases, booking status, and other interactions with our Company Services.
Sensitive Information:
When booking travel, we may collect sensitive information such as government-issued identification (passport, driver’s license) and health information necessary for travel (vaccination status or other health-related data you provide).
We use your information to:
Operate and improve our Company Services.
Facilitate purchases and bookings, including maintaining your order history and booking details.
Communicate with you, including newsletters and marketing messages.
Provide services with your consent.
We may share your information in the following ways:
With our vendors who provide services such as email delivery and chatbot support.
With our affiliates.
With travel suppliers such as booking platforms, hotels, airlines, cruise lines, and others necessary to fulfill your bookings. These suppliers may contact you directly to obtain additional information. Please review their individual privacy policies for details.
With business partners if we jointly promote a service, program, or offer. In those cases, you’ll see both our names or be redirected to the partner’s website.
With your consent.
As required by law or in connection with business transactions such as mergers or sales.
To protect the rights and property of Miles and Miles Travel.
In anonymized or aggregated form for business purposes.
You have the right to:
Access the personal information we maintain about you.
Request deletion of your personal information.
Correct inaccurate personal information.
Opt out of certain uses of your information.
Email marketing: You can unsubscribe by clicking the link at the bottom of our emails.
You can exercise these rights by contacting us at contact@milesandmilestravel.com.
Miles and Miles Travel secures your information against unauthorized access, use, or disclosure. We use encryption (including SSL) and secure servers.
We retain information only as long as necessary for the purposes described here, as required by contracts, or for legal compliance, dispute resolution, and enforcement of agreements.
Certain states, including California and Virginia, provide residents with additional rights under privacy laws (e.g., CCPA, VCDPA).
These rights include:
The ability to opt out of the “sale” or “sharing” of personal information for targeted advertising. We do not sell personal information for monetary gain. However, certain third-party cookies may be considered a “sale” or “share” under state law. You may opt out of such cookies as explained in our “Cookies and Tracking Technologies” section.
Additional rights regarding sensitive personal information (see state laws for details).
You may exercise these rights by contacting contact@milesandmilestravel.com.
Business/Controller Designation:
As it pertains to the operation of the Company Services, Miles and Miles Travel operates as a:
“Business” under the CCPA.
“Controller” under the VCDPA.
Under GDPR, Miles and Miles Travel acts as a Controller for the Company Services.
Legal basis for processing includes:
Consent for chatbot interactions.
Legitimate Interest for communications and service improvements.
Cross-border data transfers:
We process information in the U.S. If you are outside the U.S., by providing your data, you consent to its transfer to the U.S.
Residents of the UK/EEA also have the right to lodge complaints with their local data protection authority.
Our Company Services are not for individuals under 18. If we become aware that a minor has provided personal data, we will delete it and close any related accounts.
Our Company Services may link to third-party websites. We are not responsible for their data collection practices. Please review their privacy policies.
Miles and Miles Travel may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date. Please check back periodically.
If you have any questions or concerns about this Privacy Policy, please contact us:
Miles and Miles Travel
Email: contact@milesandmilestravel.com